Refund Policy

Refund & Return Policy

Last updated: January 18, 2025

Scope and Intent
This Return and Refund Policy applies to all purchases made through the trybloomin.com website.

Contact Information
For any questions about returns and refunds, please contact our customer service:

Email: support@trybloomin.com

Return Window
You have the right to cancel your purchase and return the product within 60 days of the delivery date without providing any reason.

Return Instructions

  1. Return Notification: Contact customer service at support@trybloomin.com with your order number and reason for the return.

  2. Return Authorization: After reviewing your request, we will provide detailed return instructions.

Packaging and Shipping

  1. Pack the item safely in the original packaging with all tags and labels attached.

  2. Include the return authorization form and any supporting documents or photos.

  3. Use the return label provided in our email to ship the item.

Return Costs

  • Defective Products: Return is free of charge. This includes incorrect items, carrier damage, or other product defects.

  • Change of Mind (Customer Remorse): Return shipping is the customer's responsibility. This includes choosing the wrong product, incorrect size, or if you simply no longer want the item.

Specific Return and Refund Conditions

  • Change of Mind: Return within 30 days, unused, undamaged, and in original packaging.

  • Defective Goods: Contact us immediately. Bloomin will cover return shipping and offer a replacement or refund.

  • Damaged Goods: Notify us within 48 hours with photos. We will assess and cover return costs if applicable.

  • Incorrect Product: Contact us and we will cover return shipping and ship the correct product.

  • Product Never Arrived: Contact us. We will investigate with the courier and offer a refund or replacement if the item cannot be located.

  • Order Cancellation: You may cancel within 6 hours of placing the order. If already shipped, follow the return process upon delivery.

Policy for Damaged or Defective Goods
Notify us within 48 hours. Send clear photos of the issue. Upon inspection and approval, we will issue a replacement or full refund.

Policy for Non-Damaged Goods
If you changed your mind, return the unused and undamaged product in its original packaging within 60 days of delivery.

Timelines

  • Return Window: Report and ship returns within 30 days.

  • Processing Time: Refunds are processed within 10 business days after receiving and inspecting the item.

  • Refund Approval: Must be unused, undamaged, and in original packaging. Refunds for defective or incorrect items are processed after inspection.

  • Refund Method: Refunds are issued to the original payment method.

Exceptions to the Return Policy
The following items are non-returnable:

  • Custom or personalized products

  • Hygiene items (e.g., socks, underwear) unless sealed and unused